After nearly 20 years in corporate operations and office management, I saw the same problem everywhere: the back end of a business can't keep pace with the front. Quotes stall, invoices sit unsent, systems don't talk to each other and the person running the business ends up doing their "real" job at night.
That's the gap I started The Personal VA to fill: one experienced person who handles the admin, the finances, the systems and the projects properly, so you can get back to the work you started your business to do.
Hi, I'm Nicola
VIRTUAL ASSISTANT & BUSINESS SUPPORT PARTNER
Who this works for
I understand what it's like running a business where deadlines don't wait, priorities shift by the hour, and clients want an answer now, not next week. Business owners in this position don't need admin support that adds another thing to manage, they need someone who already gets how a fast-moving business runs and just gets on with it.
Who I work best with
I work best with business owners who are successful enough to be busy, but not quite ready to employ an operations manager. Growing, juggling too many things, and starting to realise you're spending far too much time just keeping the wheels turning.
I don't just take a list of tasks and tick them off, I look at how your business operates, where things are getting stuck, and what you're still doing that someone else really should be handling.
How working together actually looks
We start with a free discovery call so I understand how your business runs. From there, I get set up and learn your way of working not the other way around. Once I'm up to speed, most of the work happens quietly in the background. You'll hear from me when something needs your input, not for every task along the way.
What I bring
✓ Nearly 20 years of corporate operations and office management experience
✓ Direct experience supporting construction and project-based businesses
✓ Accounting and Bookkeeping certification (RMIT), BAS agent registration in progress
✓ A steady, organised approach that holds up even when your business is at full pace
Working directly with me...not a team, not a contractor
You work with me, not an outsourced team or offshore delegation. I get to know your business, understand how you work, and remember the conversations we've had so you stay focused on running your business.
WHAT MY CLIENTS SAY
★★★★★
"Having Nicola onboard has allowed me to focus on the big picture. She manages my calendar, responds to emails, processes invoices and keeps everything running behind the scenes."
Kia Yang, Unido Interior Architecture